Defining Business Analysis
Overview of the business analysis discipline
- Key roles and responsibilities
- Distinguishing between business analysis and other related disciplines
Introducing the business analysis framework
- The framework and the Business Analysis Body of Knowledge® (BABOK®)
- Industry best practice from the International Institute of Business Analysis (IIBA®)
Capturing Business Requirements through Elicitation
Gathering business needs at the organisational or department levels
- Performing needs analysis
- Choosing the best elicitation technique
- Soliciting enterprise-level contextual analysis using strategic, tactical and operational tools
Identifying the nine elicitation techniques
- Verifying the necessary steps to gather information
- Recording and confirming elicitation results
Conducting Enterprise Analysis
Analysing the business landscape
- Categorizing and prioritizing business needs and issues using affinity diagrams
- Assessing business capabilities and gaps
Detecting problems and finding opportunities
- Exposing root causes of problems
- Finding opportunities for growth
- Identifying elements of the initial solution scope
- Developing action-oriented business initiatives to address business needs and opportunities
Measuring the feasibility of options
- 2×2 analysis grid
- Prioritization matrices
- Anticipating project benefits and costs
Documenting critical project parameters
- Building SMART project objectives
- Specifying critical project elements and deliverables
Planning and Monitoring the Business Analysis Process
Planning for requirements analysis
- Documenting assumptions, ground rules and templates
- Producing a requirements development plan to guide and manage the process
- Building the communication plan
Performing stakeholder analysis
- Identifying key stakeholders
- Analysing the impact stakeholders have on a project
Developing a change management process
- Baselining your plan
- Following the defined change management process
- Managing the change control process
Managing and Communicating Requirements
Analysing requirements
- Verifying, prioritising and organising requirements
- Specifying the requirements document
- Identifying key relationships using traceability
Executing the communication plan
- Addressing common pitfalls typically encountered during requirements development
- Validating the requirements document with key stakeholders
- Managing stakeholder agreement and conflict
Assessing and Validating Solutions
Allocating requirements
- Optimising business value
- Evaluating dependencies between the individual requirements
Assessing organisational readiness
- Identifying organisational capability gaps
- Defining business and technical organisational impacts
Developing Business Analysis Competencies
- Going beyond the mechanics of analysis
- Applying the IIBA® Business Analysis Competency framework