Duration
14 hours (usually 2 days including breaks)
Requirements
- Knowledge of application development and programming languages
- Understanding of artificial intelligence (AI) and natural language processing (NLP) concepts
Audience
- Developers
Overview
Chatbots (also called chatterbots or conversational agents) are software applications that use artificial intelligence (AI) to interact and communicate with users via text, voice, or text-to-speech. Chatbots enable businesses to provide an automated service for customers, employees, and site visitors at a minimum cost.
This instructor-led, live training (online or onsite) is aimed at developers who wish to install, set up, and manage chatbot-building platforms and code-based frameworks to create and deploy chatbot services.
By the end of this training, participants will be able to design, build, evaluate, and test chatbot services to provide automated chat or voice support interfaces for their users.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Course Outline
Introduction
Overview of Chatbots and Artificial Intelligence (AI)
Understanding Chatbot Architecture and Natural Language Processing (NLP)
Exploring Applications for Chatbots and Chatbot Types
Understanding Customer Goals and Needs
Designing Chatbot Scripts and Flow
Building Chatbots Using Code-Based Frameworks
Exploring Existing Platforms for Building Chatbots
Setting Up a Developer Environment for Chatbots
Working with Training Data for NPL Models
Pre-Processing Incoming Data
Designing a Text Classifier Model
Working with Entities, Intents, and Contexts
Working with Server Integration and Data Syncing
Creating a Simple Text-Based Chatbot
Creating a Simple Voice-Based Chatbot
Using Speech Recognition Technology
Evaluating and Testing Chatbots
Troubleshooting
Summary and Conclusion